Privacy Policy

Last updated: January 3, 2026

This Privacy Policy explains how information about you is collected, used and disclosed by Promptention (collectively, “Promptention AI”, “we” or “us”) when you use our website https://promptention.ai (“Website”), and use our API https://api.promptention.ai (API) (collectively, “Services”). This Privacy Policy also describes your choices regarding use, access and correction of personal information collected about you through our Services. Please read this Privacy Policy carefully and ensure that you understand it before you start to use our Services.

This Website is owned and operated by, or on behalf of, Promptention (“we”, “our” or “us”).

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Promptention LLC, ESENTEPE MAH. BÜYÜKDERE CAD. LEVENT 199 NO: 199 İÇ KAPI NO: 6 / ŞİŞLİ.
• Country refers to: Türkiye
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Promptention, accessible from https://www.promptention.ai
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information You Provide to Us through the Services

We collect and process information you provide directly to us via the Services. Personal data submitted through the Services include the details you submit when you create an account, participate in any interactive features of the Services, fill out a form, pay for subscriptions, apply for a job, communicate with us via third party social media sites, request customer support or otherwise communicate with us.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Usage Data
• Company Name

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

API Logs: We collect specific details about your API usage, including but not limited to the number of requests, metadata for each request (e.g., timestamp, length, etc.), configuration settings, the results of our analysis (e.g., detecting potential prompt injection attacks), and other relevant information we consider essential for delivering and enhancing our Services.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve Our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of Our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

Legal Basis for Processing Personal Data (for EU GDPR compliance)

We process Your Personal Data based on the following legal grounds:

• Performance of a Contract: When processing is necessary to perform a contract with you or to take steps at Your request before entering into such a contract.
• Legal Obligations: To comply with legal requirements under applicable laws, including GDPR and Turkish KVKK.
• Legitimate Interests: To pursue Our legitimate interests as a business, such as ensuring security, improving Our services, or communicating with you about Our offerings, except where such interests are overridden by Your fundamental rights and freedoms.
• Consent: Where you have provided explicit consent for specific purposes, such as subscribing to newsletters or marketing communications.

Data Subject Rights

Under the General Data Protection Regulation (GDPR) and Turkish Personal Data Protection Law (KVKK), you have the following rights:

• Access: To obtain a copy of the personal data we hold about you.
• Rectification: To request correction of inaccurate or incomplete personal data.
• Erasure: To request the deletion of Your personal data.
• Restriction: To request that we limit processing of Your personal data under certain conditions.
• Data Portability: To receive Your data in a structured, commonly used, and machine-readable format, and to have that data transferred to another data controller.
• Objection: To object to Our processing of Your personal data for direct marketing purposes or when processing is based on Our legitimate interests.
• Withdraw Consent: To withdraw any consent you have provided to us, without affecting the lawfulness of processing based on consent before its withdrawal.

You can exercise these rights by contacting us at [email protected].

Marketing and Communication Preferences

If you have opted to receive marketing communications, we may use Your information to provide updates, promotional offers, or newsletters. You can opt-out of such communications at any time by:

• Clicking the "unsubscribe" link in Our emails.
• Contacting us at [email protected].

Special Provisions for B2B Sales Data

In the context of Our B2B services, we may collect and process the following additional data:

• Company Data: Name, address, VAT number, and other legally required company details.
• Contact Details: Information about individuals in Your organization who interact with us, such as their name, title, email, and phone number.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations (for example, if we are required to retain Your data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices in Istanbul, Türkiye, on servers located within the European Union (EU). The Company ensures that all Personal Data is managed in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws by implementing appropriate safeguards for cross-border data transfers. To deliver our services, we rely on trusted third-party providers:

• Amazon Web Services (AWS): For backend operations, where your data is stored and processed on servers located in Frankfurt, Germany.
• HubSpot: For marketing and customer relationship management, including contact forms and communication functionality. HubSpot processes data on servers located in the European Union (EU).

These third-party providers are obligated to process your data in compliance with applicable data protection laws, including GDPR, and have implemented robust security measures to safeguard your Personal Data. The Company processes Personal Data within the EEA or Türkiye. By consenting to this Privacy Policy and submitting your information, you confirm your understanding of and agreement to the processing of your Personal Data as outlined above. The Company is committed to taking all reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy. Your Personal Data will not be transferred to any organization or country without adequate controls in place, including robust security measures to protect your information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: [email protected]